1. Complete the Return Form.
   First, complete the steps outlined in our Returns & Exchanges portal.

2. Package your item

   Package your Kymas item just as it arrived.

3. Follow the Shipping Instructions

   Follow the instructions provided by our returns portal and place the return label on the package.

4. Deliver your package

   Take the package to the designated drop-off point.

5. Receive your refund

   Once we receive your return, we'll process your refund, which may take 2 to 10 business days to appear in your bank account.

Important:
Please note that all returns must be processed exclusively through our returns portal. Kymas is not responsible for packages sent by Kymas itself that were not processed using our return labels.

If you'd like to know the rates applicable to returns or exchanges, please feel free to contact us at customercare@kymas.com

We require 5 business day (Monday to Friday) to process orders, but orders placed during the Black Friday period may take longer due to high demand.

We are currently experiencing delays with the shipping company, so delivery times may be longer than usual.

Once your order is processed, these are the delivery times:

• Spain (Peninsula)

Delivery Time: 24-48h

Carrier: Chronopost

• Spain (Islands)

Delivery Time: 48-72h

Carrier: Chronopost 

• France, Italy, Germany

Delivery Time: 48-72h

Carrier: Chronopost

• Ireland

Delivery Time: 7-10 days

Carrier: Chronopost

• Rest of Europe

Delivery Time: 48-72h

Carrier: Chronopost

• UK

Delivery Time: 3-5 days

Carrier: Mondial Relay

• US

Delivery Time: 8- 16 days

Carrier: FedEX/ Mondial Relay

• Rest of the world

Delivery Time: 5-9 days

Carrier: Chronopost/ Delivengo

Australia
Shipping costs 35 AUD but is free for orders over 300 AUD

USA
Shipping cost is 35 USD but is free for orders over 250 USD

France
Shipping costs are €8 but are free for orders over €200

European Union
Shipping costs are €12 but are free for orders over €200.

Rest of the world
Shipping cost is €35

We will send you an email when we ship your order and you will receive a tracking number there.

The shipping price appears before the checkout screen when you enter your shipping address.

Additional import customs charges may apply for shipments to the following countries:
United Kingdom, Ireland, Albania, Armenia, Belarus, Bosnia and Herzegovina, Finland, Georgia, Gibraltar, Greenland, Guadeloupe, Guernsey, Bouvet Island, Isle of Man, Iceland, Åland Islands, Faroe Islands, Jersey, Kosovo, North Macedonia, Mayotte, Montenegro, Norway, Reunion, Serbia, Switzerland, Svalbard and Jan Mayen, Turkey, Ukraine, as well as North and South America.

UPS/GLS will notify the customer, and it will be the customer's responsibility to pay these charges. For any questions regarding customs clearance, please contact customercare@kymas.com for more information or assistance with the shipment.