Refund policy

The Customer has the option to return their ordered Product(s) to KYMAS within fourteen (14) days following delivery by scanning the QR code of the return slip included with the shipped order or by logging in via the delivery confirmation email of their order.

The Customer then has a maximum of seven (7) days from the registration of the return to send their package to the address provided by Customer Service.

The Products must be returned from the country of the delivery address of the order. KYMAS will not be responsible for losses, damages, and/or delays related to returns made from a country other than the delivery address country and/or not complying with the following conditions.

Any additional costs (taxes and/or customs duties) and/or possible formalities for customs clearance from a country outside the European Union will be exclusively the responsibility of the Customer.

The Products must be returned, accompanied by the return slip to the address.

To be eligible for return, the Product must meet the following conditions:

-    the Product must be new, with its original label and returned in its original packaging;

-       the Product must not have been worn and/or washed, must not be damaged or stained, and must not have an undesirable odor;

-      if it is an undergarment or a bathing suit, the hygiene protection must not have been removed.

       The return costs will be borne by the Customer.

A credit will be generated for the amount of the returned Product price once it has been received in the warehouse.  

If the Customer received the wrong item or a damaged Product, they must inform Customer Service and send photographs of the Products, the packaging references, and the packaging itself before returning it to KYMAS. Thus, A credit for the amount of the item, including delivery costs, may be issued if the Customer Service confirms it. If Products are returned without a photograph, a credit for the amount of the returned Product could be provided to the Customer.

Credit stores are non-refundable.

Any purchase made in a physical store must be returned or exchanged only in the establishment where it was made. Similarly, a purchase made online cannot be returned or exchanged in a physical store.