Customer Service
Frequently Asked Questions
Find more answers to our most frequently asked questions.
If you need to recover your password, please click “Recover Password” on the login page. To recover your ID, please send your name/contact number/email to support@kymas.com, and we will help you verify your account. When you click "Recover Password", but didn't receive a password reset email, contact our customer service team, and we will help you reset your account password.
You can update your name, email, password and saved addresses at any time from My Account.
To delete your Kymas account, please contact our customer service team with your registered email address and we will process your request.
Yes. Please contact our customer service team with your order numbers and registered email, and we will combine your order history for you.
No action is needed — if you no longer wish to delete your account, simply disregard the deletion request and your account will remain active.
Please check your spam or junk folder first. If you still haven't received it after a few minutes, contact our customer service team and we will help you reset your password manually.
No, you can check out as a guest. Creating a Kymas account lets you track orders, save addresses and check out faster next time.
You can reach our customer service team by email at support@kymas.com, or via the contact form on this page.
Click "Notify Me" on the product page and enter your email; we'll let you know as soon as it's back in stock.
Restocks depend on availability and aren't guaranteed for every style. Sign up for notifications to be the first to know.
Each product page includes a size guide with measurements to help you find your best fit.
Our garments generally follow standard sizing, but fit can vary by style, category and fabric — please check the size guide on each product page for the most accurate measurements.
Fabric composition is listed on each product page under "Details", and varies by collection and style.
All Kymas products include a unique label that can be verified through our customer service team.
Full details, including fabric, fit and measurements, are listed on each product page.
You can reach us through the contact form on this page or by emailing support@kymas.com.
Product pages include model measurements and the size worn, to help you gauge fit before purchasing.
No, only one payment method can be used per order at checkout.
Payment failures are usually due to card limits or incorrect details. Please double-check your information or try another payment method.
Once an order is placed, the payment method can't be changed. Please cancel the order and place a new one if needed.
Discounts vary by promotion and are not tied to a specific payment method.
Refunds are typically returned to your original payment method within 5–10 business days.
Please contact customer service with your payment confirmation and we'll investigate right away.
All your order details are available under "My Orders" in My Account.
Please contact customer service as soon as possible; orders can only be revised before they ship.
Your order number is included in your confirmation email and visible under My Account.
Yes, you can add items to your Shopping Bag and check out whenever you're ready.
Quantity limits may apply to certain styles during high-demand releases.
Gift wrapping is available at checkout for select regions.
Add items to your bag, proceed to checkout, and follow the steps to enter shipping and payment details.
We don't currently offer reservations; items can only be secured through purchase.
Orders are shipped in Kymas branded protective packaging to keep your garments safe in transit.
Your invoice is included in your order confirmation email and can also be downloaded from My Account.
Delivery time depends on the item: in-stock pieces ship faster, while made-to-order or handmade items require additional production time before shipping. Estimated production and delivery times are generally listed in the product description — once shipped, delivery typically takes 3–7 business days depending on destination.
If multiple orders are placed close together, please contact customer service and we'll try to combine shipments where possible.
You can update your details anytime from My Account under Profile Settings.
We're sorry for the mix-up — please contact customer service with your order number and we'll resolve it right away.
Please contact customer service with photos of the issue and we'll arrange a replacement or refund.
We work with trusted international couriers selected based on your delivery region.
Tracking details are sent by email once your order ships, and are also available in My Account.
Please contact customer service with your order number and photos, and we'll help resolve it quickly.
Duties and import fees, if applicable, are determined by your country's customs regulations and are the customer's responsibility.
Express delivery is available for select regions at checkout.
Please contact our customer service team within 7 days of delivery so we can help.
Please contact customer service as soon as possible; orders can be cancelled before they ship.
Start a return from My Account or the "Track Your Order" section above using your order number and email.
Depending on the reason for your return and the terms of your purchase, we will issue either a store credit or a refund to your original payment method, in accordance with our Terms & Conditions. Store credit is generally issued for standard returns, while refunds may apply in specific cases as outlined in our policy.
Store credit is typically issued shortly after your return is received and inspected. If a refund applies to your case, it is processed within 5–10 business days to your original payment method.
Exchanges can be requested through My Account or by contacting customer service, subject to size and stock availability.
Items can be returned within 14 days of delivery in original condition, unworn, unwashed and with tags attached. Depending on the case, returns are resolved as store credit or a refund, in accordance with our Terms & Conditions.
Once your return is received and inspected, we will issue either a store credit or a refund to your original payment method, depending on your case and in accordance with our Terms & Conditions.
Always check the care label on the garment; most pieces are best hand-washed or gently machine-washed cold and air-dried.
This depends on the fabric — please refer to the care label sewn into the garment, as some fabrics require dry cleaning only.
Hang delicate styles on padded hangers and store in a cool, dry place away from direct sunlight.
We recommend steaming on a low setting or ironing inside-out on the fabric's recommended heat setting to avoid damage.
Following the care label instructions will help minimize shrinking or fading; avoid hot water and high heat drying.
Take care with zippers, buttons and delicate trims — fasten fully before wear and avoid pulling on embellished areas.
Treat stains promptly and gently; for delicate or unfamiliar fabrics, we recommend professional cleaning to avoid damage.
Track Your Order
To check the status of your order, or to start a return, please enter your order number and email address. Members can track and manage the status of their orders at any time in My Account.
Feel free to contact us
If you have any further questions or need any other assistance, please contact us via email or by phone.